Small business phone systems have changed remarkably over the years. From the conventional landline phones to the internet-based connections available today, choices are aplenty.
Voice over IP, or VoIP, is a relatively innovative concept of small business phone systems. It works with the internet connection instead of traditional landline phones. There are some major benefits of VoIP over conventional business phone systems, which include:
- Low cost of maintenance
- Minimal installation/setup
- Requires lesser maintenance
- Has advanced features like call transfer and auto-attendant
While the call quality with VoIP remains the same as traditional phone services, you should have an appropriate internet connection to use it.
VoIP Small Business Phone System – What Is It?
Most businesses use Skype or Vonage, which is VoIP, for making phone calls. Whilst these applications are meant for personal use, there are several companies specializing in VoIP business phone systems too.
There are 2 major areas of costs involved with VoIP – the cost of handset (one time) and the cost of service. Mostly, VoIP providers would price their services based on subscription and the number of lines used. In general, the cost varies between USD30 to USD60 per line per month inclusive of fees and taxes. Along with this, users get an array of features such as long distance calls and free local calls, call transfer and call queue features with music on hold, call ringing multiple lines, and auto-attendant for calls to be directed using keypad.
Generally, VoIP can be used with any service provider. However, you have to choose an appropriate handset for this purpose, especially meant for small businesses. The cost of an average VoIP handset ranges from USD50 (on the lower side) to several hundred dollars with additional features for video calls. Since VoIP is an internet based calling system, there are no maintenance or installation charges.
Conventional Business Phone Systems
Conventional landlines have been the most convenient ways of communication for business over the years. With these phones, you would either have dedicated phone lines or Private Branch Exchange, or PBX system. It is the PBX system that brings functionalities like intercom, call transfer, call queuing, phone directory, group ringing and much more. In fact, PBX has transformed the traditional small business phone system with enhanced features.
Call and Quality
Traditional business phone systems are definitely more advantageous than VoIP phones when call quality is concerned. However, as a result of increased internet speed and performance, and innovative technology, VoIP service providers strive to offer unparallel services.
There are two important factors that determine the quality of VoIP calls – stability and speed of internet connection. Whilst a typical cable based broadband connection can support maximum 131 high quality VoIP calls at once, a DSL connection can support only up to 6. This, however, is only possible when the same connection is not being used for other purposes such as browsing.
Features of Latest Business Phone Systems
You can expect some or all of the following features:
- Conference calling
- Call forwarding/Internal transferring
- Office intercom
VoIP is, undoubtedly, an advanced technology and not just an alternative to traditional landlines. If you are planning to switch over to VoIP, you can try Ansatel and its products. Ansatel offers a wide range of VoIP business phone systems with advanced features.