Voice over Internet Protocol or VoIP is a game changer when it comes to business communications. This form of advanced business phone system is versatile and cost-effective. However, setting up a VoIP system often comes with several hurdles.

Here, we will discuss the most common challenges faced by businesses while implementing VoIP technology and how to overcome them.

Challenges Linked with VoIP Systems

Here is a list of the most commonly faced challenges when using VoIP-based business phones:

1. Vulnerability and Security Concerns

Since VoIP systems use the Internet to communicate voice data, those lines of communication are susceptible to security threats. Businesses should seek to adopt dynamic security measures to ensure protection against malware and threats like call tampering, eavesdropping, etc.

Adopting firewalls, and encryption protocols, and having your security regularly updated are essential steps to protect your VoIP networks from threats lurking on the internet.

2. Retraining and Acceptance

Switching from traditional business phone systems to advanced VoIP necessitates retraining the users and their acceptance of the new technology. It is paramount that users get a hang of the new interfaces and features to better utilize the new machinery.

Businesses should hold elaborate training initiatives and resource materials to ease the transition of employees from conventional technology to a more robust one. Moreover, the use of highly convenient VoIP systems like the NEC Univerge Blue Connect and NEC SL2100 will allow quick learning.

3. Quality of Service over Network Stability

One of the biggest challenges that arise while implementing VoIP business phone systems is ensuring network reliability to maintain an impeccable level of QoS or quality of service. Elements such as packet loss, jitter and network latency influence voice data and directly affect the quality of communication.

Businesses of all types should put efforts into securing a solid network infrastructure, that includes switches, routers, firewalls, etc. Furthermore, QoS mechanisms like bandwidth reservation and prioritization of traffic helps maintain the quality of voice.

4. Dependence on Power Supply

Contrary to traditional business phones, VoIP solely depends upon a stable network and power supply. In case of internet disruptions or electricity outages, a VoIP system will become inaccessible.

Organizations can employ backup solutions such as UPS or uninterruptible power supplies as well as redundant internet connections. These measures ensure continuous communication in case of unforeseen events. Continuity of communication is essential for a business to avoid any misinformation and to ensure smooth business processes.

Final Words

VoIP technology has completely changed the face of business communications for the better! However, these communication systems also come with some challenges that can set you back. For the successful implementation of VoIP systems, businesses need to know the common problems and their solutions.

If you are planning to modernize your offices with VoIP systems, then Ansatel Communications should be the service provider of your choice! We have a stellar track record of providing our clients with advanced business phone systems in Vancouverto help maximize profits and increase efficiency!