How to Select a Small Business/Office Phone System without a Second Thought?
For every small business, a comprehensive office phone system is a basic necessity. These phone systems have improved communication as well as efficiency by providing valuable resources and reducing call processing time, thereby ensuring that employees are available during hours of work. With a customer relationship management (CRM) system, business phones can help provide improved customer service. Hence, installing the most suitable office phone system can reduce communication expenses over the long haul by offering shared resources while eliminating ongoing costs of multiple lines for individual devices.
How Does It Work?
Business phones comprise of multiple telephones, numbers and lines, all of which should be interconnected to cater to improved functions like conferencing and call transferring. Such systems may consist of a handful of phones or even have hundreds of phones running on private branch extensions (PBX). There are systems working over public switched telephone network (PSTN) or the ones that work over the internet called voice over internet protocol (VoIP).
Analog VS Digital – The Better Choices
There are certain pros and cons of both analog and digital phone systems.
Analog office phones are less expensive, simple and straightforward. The entire communication system is built on copper wire using plain old telephone service (POTS) phones. Thus, they are more reliable and offer excellent voice clarity as well as line stability. However, because the network is simple, they offer few additional advanced features with no scope of expansion.
Digital phone systems, on the other hand, have higher initial expense, but greater features and flexibility. These are expandable systems that can be upgraded in accordance with the business growth. Using modular technology, these systems are easier to repair compared to analog systems. Panasonic phones, in this range, are really impressive, straightforward and effective.
Is IP Phone A Good Choice?
The latest in the business is IP (Internet Protocol) phone system that uses packet-switched connections through the internet for transmitting data instead of conventional PSTN and circuit-switched connections. These systems feature computer integration and could be highly expensive. Whereas configurations vary, features like unified messaging, single line with multiple numbers, call forwarding, simultaneous calls, on-hand directories, and automated attendants are all included.
It depends on what you choose.
What is the Cloud-Based System?
Cloud-based phones have come up in a big way. These are virtual business phone systems usually hosted in the supplier’s cloud network. There are some standard features of digital, analog and IP systems, but all communications are to be made through the internet. There are online portals associated with these phones, which can be accessed from anywhere with a high-speed internet connection.
Cloud-based phone systems are the ultimate choice because it keeps your cost low while it provides higher degree of versatility.
Ansatel is a leading Canadian communications and technology based company that offers high-end telephony solutions to the world. Depending on the location and business needs, the company offers office phones, which includes Panasonic phones and other branded systems to businesses. Apart from product supply and installation, Ansatel takes pride in providing 24/7 customer service.