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Ansatel Communications Inc.

Ansatel Communications Inc.

Category Archives: Business Phone Systems

What Should You Know Before Getting a Business Phone System?

28 Thursday Sep 2017

Posted by ansatelcanada in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver

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business phone, business phone system, business phone systems in Vancouver, business phones, Panasonic Business Phones

Technological upgrades are taking place as you are reading this sentence. In this fast-moving world, it is important for you to keep your business up to speed with the changes that take place. When it comes to getting a new business phone system or updating the existing one, you must know what you are getting into before investing. The business phone system must be big enough to interconnect your whole business premise and capable of handling the volume of calls that comes in goes out.

Here are the three basic phone systems suitable for a business place. Each of them can get outsourced for handling and switch to a cloud-based host.

  1. Voice Over Internet Protocol

This system is the latest in the telephone industry for businesses. Large businesses that require high-quality, fast and long distance calls opt for this system. The VoIP system allows the caller and receiver to communicate across countries at cheaper rates than the earlier business phones. This enables owners of multinational businesses to connect with employees all over the world.

A business can leave the task of hosting the main system to the service provider and save costs of installation and maintenance.

  1. Private Branch Exchange

It is the best system for those businesses places that employ a large number of employees at one place and has to deal with thousands of clients each day. It allows automatic routing of all incoming calls and this makes communication within large firms easier and faster. It also comes with a UPS that allows the business to function for a long time in the event of a power-cut.

A hosted PBX system frees the business from the job of handling the switch devices. Even when the system is maintained by the connection provider, the business retains all the features that this business phone system has to offer.

  1. Key System Unit

The most basic of all the business phone system is the Key System Unit. It is enough for small businesses where employees work as phone operators. The number of phone lines that it a can incorporate is low so there are fewer connections through this system than the previous ones. However, it is easy to set up and use as it is very similar to a home telephone system.

The variation that a business can opt-in this system is the wireless KSU system. This has the capabilities of the wired line and adds the features of flexibility and portability. However, it is limited in terms of the number of operators who can use it.

As a business owner, you want to keep in touch with your employees and your clients all the time. At Ansatel Communications, we help you to get the best business phone system in Vancouver. Our Panasonic business phones are top-notch and get you online faster tha

How Your Business Can Take Advantage of the Cloud-Based Communication Services?

07 Friday Apr 2017

Posted by ansatelcanada in Ansatel, Business Phone Systems, business phone systems in Vancouver

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business phone system, business phone systems in Vancouver, Panasonic Business Phones, Panasonic Business Phones in Vancouver

The cloud-based services have gained immense popularity due to the host of benefits it offers. More businesses are availing the services to cut-down on the IT costs, the convenience of availing services to manage servers and also for disaster recovery.

Reasons to Avail Cloud-Based Services for Your Business

Cost-Effective: By investing in the cloud-based business phone systems in Vancouver, you can add new capabilities to the existing operations, such as auto attendant facilities, video conferencing or other powerful tools. You have the opportunity of a wide selection of the endpoints and automated callbacks at an affordable price. The best part is you can avail all these facilities without investing in the infrastructure. You do not have to manage IT staff and premise-based systems. You can have access to the required capabilities for a software licensing monthly fee.

Deployment Flexibility: The advantage of the cloud-based services is that you just have to pay for the required features. A cloud-based communications system helps to quickly scale down or up according to the business requirements. You just have to purchase the required software licenses. There is no need for you to worry about paying more than required. Especially for the small to mid-size businesses cloud-based services are a great boon. You can add more headcounts or set up a new office when your business is on the upswing or reduce the number of licenses when it is experiencing a downturn.

Increased Productivity: With the cloud-based VoIP business phone system and the collaboration tools, it becomes easier to stay connected with the employees and share information at anytime and anywhere, such as from home, remote location, on road etc. You can launch voice, initiate calls and also arrange for video-conferences, access the corporate directories, share documents and make use of the instant messaging services no matter where you are. This undeniably boosts the productivity level and proves to be beneficial for your business.

Improved Customer Service: With the cloud-based communications services your team can work seamlessly round the clock from anywhere. As a result, you can be more responsive to the needs of your customers. With the help of the intelligent call-routing, you can promptly provide your customers the right agent with the right information. Remote workers can be part of the company queue during the times of the peak call-handling to lower the wait times that inbound callers experience. Thus by responding promptly to the customer queries you can create a good reputation of your Company and make your business prosper appreciably.

The Versatility of Communications: Cloud services enable employees to access unified messaging, phones, apps, chats and much more from any device at all. This also helps in connecting to your employees and to convene a fast conference for resolving certain issues. Your customers can also reach you on a particular office number, no matter where you go and whatever device you are using.

If you are interested in investing in the cloud-based PBX or VoIP systems, such as Panasonic business phones in Vancouver, do not look beyond Ansatel Communication Inc. It offers an array of products and services for communication including Panasonic business phones, voicemail systems, IP VoIP or PBX services, which is an amalgam of PBX functions with new age IP technology, that helps in advanced messaging and networking solutions.

Ways to Improve Call Quality

05 Thursday Jan 2017

Posted by ansatelcanada in Ansatel, Business Phone Systems, Panasonic Business Phones

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business phone system, Panasonic Business Phones, Panasonic business phones in Surrey, Voice Over IP phone systems, VOIP systems

Low grade call qualities have a negative impact on a business. It frustrates and angers customers and portrays a poor image of a business. VOIP or Voice Over IP phone systems have overcome poor voice quality considerably but all VOIP systems are not equal. The VOIP technology makes use of information packets that travel long routes of IP networks to reassemble at destination.

Common problems associated with VOIP service are choppiness, delay, echo, that can be due to network variables like latency, packet loss, jitter etc. There are ways to deal with these VOIP issues and enhance call quality.

Let’s look at some of the ways to improve call quality.

Lowering the Use of Bandwidth
You can reduce the usage of your bandwidth by buying high contention ratio of internet connection and making certain simple changes in the daily business operations. This can be done by the following ways:

  • Lowering making simultaneous calls.
  • Pausing download when someone has to use the VOIP.
  • Removing unnecessary items from your company’s computers that run as soon as the computers start.
  • Ensuring file transfers and automatic backing up of programs take place at night when nobody is using the computers.
  • Running the regular network, speed tests on each and every computer of your company to enhance the VOIP speed and lower bandwidth usage.
  • Ensuring outbound calls are made from your company during that time of the day when contention ratio is lowest.

Adjusting Quality of Service
It may not be always possible to limit the VOIP calls to the times of usage of low bandwidth especially if your business receives a huge number of the inbound calls. To make sure that adequate bandwidth is available at all times during the day, adjust the quality of the service features of your network to prioritize the VOIP calls over other programs. To do that, instruct the router to prioritize the VOIP traffic by clicking the applications option on its setup application on the computer.

Train the Staff
You have to provide adequate training to your staff. Otherwise, despite having the best software, service and network for your VOIP, you may not gain much out of it. The data and voice staffs should be trained to understand each other’s requirements. Failure to do so would result in conflicting demands and under utilization of the resources.

Invest in a Good Quality Headset
Obsolete and inexpensive headsets are available with poorly insulated cables that can lower the quality of audio clarity significantly. To deal with this problem, invest in the headsets with insulated, short cords and replace headsets when they show decay signs. This is especially useful when employees attend business calls from home and the personal headsets of employees are not adequate for business requirements.

Ansatel Communications Inc. is an eminent communications service provider that offers good quality Panasonic business phones, wireless headsets with the handset lifter and business phone systems in Surrey. We provide superior quality of business phone systems and high performing VOIP systems in Canada. Get in touch with the experts by calling up at (604) 872-6500 for all your queries before investing in a good VOIP system.

Choosing A Small Business Phone System: Traditional Landline VS VoIP

11 Monday Jul 2016

Posted by ansatelcanada in Ansatel, Business Phone Systems

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Business Phones Systems, Business Phones vancouver

Small business phone systems have changed remarkably over the years. From the conventional landline phones to the internet-based connections available today, choices are aplenty.

Voice over IP, or VoIP, is a relatively innovative concept of small business phone systems. It works with the internet connection instead of traditional landline phones. There are some major benefits of VoIP over conventional business phone systems, which include:

  • Low cost of maintenance
  • Minimal installation/setup
  • Requires lesser maintenance
  • Has advanced features like call transfer and auto-attendant

While the call quality with VoIP remains the same as traditional phone services, you should have an appropriate internet connection to use it.

VoIP Small Business Phone System – What Is It?
Most businesses use Skype or Vonage, which is VoIP, for making phone calls. Whilst these applications are meant for personal use, there are several companies specializing in VoIP business phone systems too.

There are 2 major areas of costs involved with VoIP – the cost of handset (one time) and the cost of service. Mostly, VoIP providers would price their services based on subscription and the number of lines used. In general, the cost varies between USD30 to USD60 per line per month inclusive of fees and taxes. Along with this, users get an array of features such as long distance calls and free local calls, call transfer and call queue features with music on hold, call ringing multiple lines, and auto-attendant for calls to be directed using keypad.

Generally, VoIP can be used with any service provider. However, you have to choose an appropriate handset for this purpose, especially meant for small businesses. The cost of an average VoIP handset ranges from USD50 (on the lower side) to several hundred dollars with additional features for video calls. Since VoIP is an internet based calling system, there are no maintenance or installation charges.

Conventional Business Phone Systems
Conventional landlines have been the most convenient ways of communication for business over the years. With these phones, you would either have dedicated phone lines or Private Branch Exchange, or PBX system. It is the PBX system that brings functionalities like intercom, call transfer, call queuing, phone directory, group ringing and much more. In fact, PBX has transformed the traditional small business phone system with enhanced features.

Call and Quality
Traditional business phone systems are definitely more advantageous than VoIP phones when call quality is concerned. However, as a result of increased internet speed and performance, and innovative technology, VoIP service providers strive to offer unparallel services.

There are two important factors that determine the quality of VoIP calls – stability and speed of internet connection. Whilst a typical cable based broadband connection can support maximum 131 high quality VoIP calls at once, a DSL connection can support only up to 6. This, however, is only possible when the same connection is not being used for other purposes such as browsing.

Features of Latest Business Phone Systems
You can expect some or all of the following features:

  • Voicemail
  • Conference calling
  • Call forwarding/Internal transferring
  • Office intercom

The Bottom-line
VoIP is, undoubtedly, an advanced technology and not just an alternative to traditional landlines. If you are planning to switch over to VoIP, you can try Ansatel and its products. Ansatel offers a wide range of VoIP business phone systems with advanced features.

Choosing a Business Phone System for a Virtual Company

11 Monday Jul 2016

Posted by ansatelcanada in Ansatel, Business Phone Systems

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Business Phones Systems, Business Phones vancouver

With the consistent growth and development of mobile technology, use of Cloud-based programs and data storage system, and the steady demand for reduced startup costs, several new businesses are looking for a better option for their offices. Office space should be utilized judiciously to accommodate essentials. The best way, however, is to go virtual – with the help of the Web connecting employees, customers, clients and business partners.

Experts suggest that there are plenty of advantages of establishing a virtual headquarter for your business. It includes reduced overhead costs, increased productivity, and overall environmental adjustment.

Communication System – How the Virtual Business World Functions?
One of the most vital aspects of a business is communication – the ability of all employees to keep in touch with one another and the company to communicate with its clients and partners. That is how business is generated.

Whilst not having a traditional office setup changes the way and mode of communication, it does not however mean that virtual offices are less effective in sharing or transferring information.

As a matter of fact, with improved mobile technology, the virtual business world is now sharing information across varied platforms efficiently, especially with the latest business phone systems.

Choosing a Business Phone System
One of the most important factors to ensure seamless and fluent communication across virtual networks is to pick up the right business phone system for virtual businesses.

Without having a physical office, there is no need to purchase an expensive PBX-based phone system or KSU, or landlines. These types of business phones require maintenance and are expensive too.

As such, the only choice is Voice over Internet Protocol (VoIP) phone system. With VoIP, you can make regular calls via internet connection instead of using the traditional landline. Bear in mind, to get the highest call quality, you as well as your employees should have access to high-speed internet or broadband connection.

Overall cost savings for international calls and long-distance calls is significant compared with any traditional landline or telephone service. Most VoIP service providers now offer free local as well as long-distance calls anywhere in the world and they offer lower rates for international calls too. Thus, VoIP is ideal for companies with clients and employees based all over the country as well as around the world.

VoIP Features and Benefits
As a business phone system, VoIP is definitely a money saving choice for your company. However, there is a fierce competition amongst service providers which makes it difficult to choose. Some service providers are offering cooler features like high-definition video conferencing too.

Noted below are some of the important features you can find in VoIP business phone systems:

  • Local telephone numbers
  • Toll-free number for business
  • Auto attendant feature to help route calls to appropriate persons
  • Call forwarding feature for businesses, home phones or cell phones
  • Dial-by-name phone directory
  • Holiday and special greetings
  • On-hold music
  • Caller ID
  • Call screening
  • Virtual fax
  • Visual voicemail
  • Call recording
  • Call logs
  • Video conferencing
  • Instant messaging
  • Call encryption
  • Integrated messaging

With hosted phone services such as VoIP, you need not hire a person to maintain your business phone system or office phone – your chosen service provider would happily manage all technical and service related problems.

Ansatel Communications is one of the leading business phone system suppliers in Canada. For high quality services, you can rely on Ansatel.

Panasonic NS1000, SIP DECT Wireless Systems – SIP phones – IP proprietary phones

06 Monday Jun 2016

Posted by ansatelcanada in Ansatel, Business Phone Systems, Business Telephones, CONFERENCE TELEPHONE, HEADSETS, NETWORKING, PANASONIC BUSINESS PHONE SYSTEM, VOICEMAIL SYSTEMS

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Business Phones Systems, Business Phones vancouver, Panasonic Business Phones, Panasonic Phones

How to place a conference call

12 Thursday May 2016

Posted by ansatelcanada in Ansatel, Business Phone Systems, Business Telephones, CONFERENCE TELEPHONE, HEADSETS, NETWORKING, PANASONIC BUSINESS PHONE SYSTEM, VOICEMAIL SYSTEMS

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