Category Archives: Panasonic Business Phones

The Common Mistakes to Avoid While Selecting a VOIP Phone System Vendor

09 Thursday Nov 2017

Posted by in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver, Business Telephones, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones

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Due to the myriad benefits offered by the VOIP services such as cost-savings, ability to connect to multiple offices, enhanced telecommunication of the employees etc. many entrepreneurs are shifting from the traditional business phone system to the Voice over Internet Protocol (VOIP) services. Though there are a host of benefits offered by the VOIP infrastructure, you may be dissatisfied with the VOIP services if you choose the wrong vendor. Thus go through the following tips to avoid making the mistakes for choosing the wrong VOIP service provider.

Not Knowing the Basics of the VOIP Technology

The VOIP business phone system in Surrey is essential, but before deciding on your VOIP service provider acquire some knowledge of the VOIP Technology. You do not have to be an expert of the VOIP Technology but certain basic knowledge would help you in choosing the right service provider. Knowing the basics of the VOIP Technology would help you in avoiding the pitfalls a service provider may hide from you.

Ignoring the Hidden Charges

Many of the services providers try to lure customers with attractive budget packages but do not fall into the trap as the packages may have hidden prices and you would be fooled into paying much more than you have initially decided. Thus before investing in business phone systems in Surrey you should ask for the breakup of the cost from the service provider and know about any hidden charges like fees for support, license, usage etc. Make sure the VOIP service provider includes the long distance as well as the local calls in the unlimited calling package.

Selecting a New Entrant in the VOIP Industry

Be careful while choosing a new VOIP service provider as they may use you as their test subject. An established vendor is always preferable to a new entrant in the field as a reputed vendor is expected to know the trade well and would provide you with a system that runs optimally. Thus research thoroughly before choosing your VOIP service provider and get uninterrupted high-quality service needed for your business to run smoothly.

Not Enquiring About the Bandwidth

When you decide to install a VOIP business phone system, consider the bandwidth for effectively using the VOIP system. If you have to transmit a huge amount of data and voice over the Internet you need to have sufficient bandwidth, or otherwise, you would face problems with the data transmission. Thus it is advised to take the feedback from past clients on a specific service provider you are interested in availing services from.

If you are interested in installing the VOIP system, contact Ansatel Communications Inc. We are a Canada-based communications services provider. We provide top-grade quality communications services of high speed and clarity such as advanced messaging solutions, wireless capability, IP networking etc. Call us up (604) 872-6500 and we would help you at the earliest.

Features to Look For in a Business Phone System to Boost Business Growth

24 Tuesday Oct 2017

Posted by in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver, Business Telephones, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones, Panasonic Business Phones in Vancouver

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Effective communication plays an important role in the growth and development of a business. The success of an organization depends on the positive relationships with the coworkers, partners, and clients. As a result, it is important to invest in a proper business phone system. To buy a phone system for your company you need to look into an array of factors such as follows.

  • Customization:

This is an important consideration while investing in business phone systems in Surrey. Customization of business phones is important like call routing, greetings to meet the requirements of an organization. A VOIP solution helps in changing the greeting through a virtual reception. Whereas, incorporating changes in an on-premise phone system need a lot of execution and planning and all vendors do not offer the possibility of the addition of new branches for small businesses. Thus, VOIP solution proves to be ideal for the small organizations.

  • User-Friendly:

A user-oriented phone system facilitates the ease of communication. Thus, you need to have a phone system that your workforce can easily operate and they do not have to refer to a user manual every now and then.

  • Advanced Features:

The success of your organization depends on a large extent to an effective phone system. Thus make sure your business phone has leading-edge features like call recording,  outlook integration, call queues,  call routing, call-importance and call-text notifications, ‘live employee’ presence and much more.

  • Seamless Communication through Single Device:

Most employees these days are mobile savvy. For all your business-related work, such as managing the sales meetings, attending an industry conference or to help your workers work from their home, you need an effective business phone system that is equipped with the digital voicemail, VOIP, and the call forwarding features.

The cloud-based or VOIP business phone system in Surrey enables routing your phone service through workers computers. To this, you can integrate the desk phone and organization provided mobile phone services for a seamless communication with your employees by means of only one device.

  • Deployment Cost:

Both VOIP systems, as well as landline traditional system, requires data storage or equipment. Both have its share of merits and demerits and you have to consider each before deciding on your phone system.

The on-premise system needs a high upfront cost, that includes employee training, installing system and for maintenance and IT support. Thus, it is ideal for only a large organization with a good support service team. For a small organization, the VOIP system is feasible as it incurs a low upfront cost. The only cost is purchasing IP phones for the workers.

Ansatel Communications Inc. is a Canada-based leading provider of the communications services. We offer top-notch quality Panasonic Business Phones in Surrey as well as integrated data solutions and converged voice and you can choose according to your budget and technology requirement. Contact us at (604) 872-6500for further queries. We are looking forward to helping you promptly.

 

Why is it Necessary for Call Centers to Have a Call Recording Solution?

07 Friday Apr 2017

Posted by in Ansatel, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones

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Earlier call recording and storage was expensive and complex but with the arrival of call recording software, it records the phone conversations over the Voice Over Internet Protocol (VOIP) or the Public Switched Telephone Network (PSTN) and finally stores it in digital-audio format. The software even has the function of call logging as well. Call centers should all have the call recording software for the myriad benefits offered by it.

The Advantages of the Call Recording Software

Augment Agent Performance
Recording a call can help to improve the performance of the agent of the call centre. All the agents are expected to communicate effectively, politely and clearly with the customers answering patiently all their queries. The best way the management of a call centre can monitor the performance of its employees, is by hearing the recorded calls. On the basis of the recorded calls the managers can give further training to the employees to improve their performance.

Enhance Customer Satisfaction
The recorded calls in business phone system in Surrey help the managers to resolve the customer complaints promptly. For instance, if an agent jots down the wrong information of the credit card of a customer, the manager can listen to the recorded call and correct the wrong information acquired by the agent instead of calling up the customer again. This saves the Company money, time and avoids irritating the customers as well.

Effective Sales Training to the Agents
The information or data collected from recorded calls can be used to offer productive sales training to call-centre agents. For example, if a customer is in happy mood, he will provide information on a lot of things during a conversation between him and the agent. This data or information can be used to boost the sales. Deft and experienced agents know how to push a product to a customer. By playing the calls of the experienced agents, managers can train the juniors. He can also select a bad call to point out the things that agents need to avoid while interacting with the customers.

Performance reviews
Reviewing the performance is of great importance to the employees as well as the company. With the help of the call recordings, the managers can compare the employee performance to the benchmark set by the company. On the basis of the calls the agents can find out their short comings and improve their tone and performance. The supervisors and the managers can also guide them for the same.

Better security
With an effective call-recording system in place, management can monitor the inappropriate calls and find out security problems. This helps to lower the personal calls made by employees.

In addition to the call recording software, new age systems like screen recording also helps to boost the employee performance and customer experience.

Ansatel Communications Inc. is a reputed provider of communications services. It offers superior quality Panasonic business phones as well as Panasonic communication assistant productivity software. It provides top-notch quality business phone systems in Surrey and high-performing VOIP business phone system. Contact their experts for queries by calling at (604) 872-6500.

Ways to Improve Call Quality

05 Thursday Jan 2017

Posted by in Ansatel, Business Phone Systems, Panasonic Business Phones

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Low grade call qualities have a negative impact on a business. It frustrates and angers customers and portrays a poor image of a business. VOIP or Voice Over IP phone systems have overcome poor voice quality considerably but all VOIP systems are not equal. The VOIP technology makes use of information packets that travel long routes of IP networks to reassemble at destination.

Common problems associated with VOIP service are choppiness, delay, echo, that can be due to network variables like latency, packet loss, jitter etc. There are ways to deal with these VOIP issues and enhance call quality.

Let’s look at some of the ways to improve call quality.

Lowering the Use of Bandwidth
You can reduce the usage of your bandwidth by buying high contention ratio of internet connection and making certain simple changes in the daily business operations. This can be done by the following ways:

  • Lowering making simultaneous calls.
  • Pausing download when someone has to use the VOIP.
  • Removing unnecessary items from your company’s computers that run as soon as the computers start.
  • Ensuring file transfers and automatic backing up of programs take place at night when nobody is using the computers.
  • Running the regular network, speed tests on each and every computer of your company to enhance the VOIP speed and lower bandwidth usage.
  • Ensuring outbound calls are made from your company during that time of the day when contention ratio is lowest.

Adjusting Quality of Service
It may not be always possible to limit the VOIP calls to the times of usage of low bandwidth especially if your business receives a huge number of the inbound calls. To make sure that adequate bandwidth is available at all times during the day, adjust the quality of the service features of your network to prioritize the VOIP calls over other programs. To do that, instruct the router to prioritize the VOIP traffic by clicking the applications option on its setup application on the computer.

Train the Staff
You have to provide adequate training to your staff. Otherwise, despite having the best software, service and network for your VOIP, you may not gain much out of it. The data and voice staffs should be trained to understand each other’s requirements. Failure to do so would result in conflicting demands and under utilization of the resources.

Invest in a Good Quality Headset
Obsolete and inexpensive headsets are available with poorly insulated cables that can lower the quality of audio clarity significantly. To deal with this problem, invest in the headsets with insulated, short cords and replace headsets when they show decay signs. This is especially useful when employees attend business calls from home and the personal headsets of employees are not adequate for business requirements.

Ansatel Communications Inc. is an eminent communications service provider that offers good quality Panasonic business phones, wireless headsets with the handset lifter and business phone systems in Surrey. We provide superior quality of business phone systems and high performing VOIP systems in Canada. Get in touch with the experts by calling up at (604) 872-6500 for all your queries before investing in a good VOIP system.