Tag Archives: business phone system in Surrey

Guide To The VoIP Trends

06 Friday Jul 2018

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The Voice Over Internet Protocol or the VoIP has become immensely popular and the standard of the industry of communication. This type of business phone system has plenty of advantages to offer to the companies and their businesses. Some of the common benefits associated with the use of VoIP are scalability, cost efficiency, and flexibility. With the advancement of technology, the capabilities and functioning of the VoIP system have also become quite advanced.

The companies who are considering to make a switch to this type of business phone system in Surrey or planning to upgrade their existing VoIP system must be aware of the latest trends that are available in it. The use of Panasonic business phones have also become quite popular in the areas of Vancouver and Surrey owing to the seamless coverage that the systems offer. Here are the current innovations to be checked out for VoIP.

Artificial Intelligence:

The exploration of the field of artificial intelligence is always quite interesting. This technology is not just about making robots more functional or enhancing the convenience of various mundane tasks, but it is also getting used in the systems of VoIP these days. Artificial intelligence is today assisting in the repairs of the network even before any issues can put a break on the communication channel.

Further, the technology can be used to enhance the applications of communication via the analysis of speech pattern in emails and voice. Thus, the use of business phones is about to get a completely new dimension with the help of artificial intelligence.

Expansion In Mobile Integration:

The integrated and embedded apps with the 5G technology have led to an increase in the need for enhanced unified communications and mobile integration. The VoIP trends offer content sharing, team collaboration, and meeting support in this regard. The system also enables continuity of calls and seamless transfer which is a great feature getting appreciated by the busy professionals out there. The use of VoIP business phone system has today become a necessity in several offices.

The Aging Infrastructure Is Getting Removed:

With innovations and features getting installed in the VoIP systems each day, the traditional communication systems are getting replaced more rapidly. The VoIP services are better accommodating the contemporary requirements of the business houses. The facilities of digital video, voice, and data sharing have become more reliable and fast.

Security:

It is a matter of fact that as you go on using latest technologies there are sophisticated ways available for hacking the systems as well. The VoIP systems are no exception to the rule. However, the security features available to protect your business phones include several tools like spam filtering, firewalls, monitoring of the web content, spyware and virus protection.

Ansatel Communications INC. are the leading providers of the business phone system in Surrey. We offer flexible and convenient voice and data solutions to both small and big enterprises. Our experts provide customized communication services to the clients that perfectly fit their budget and technological needs.

 

How the VOIP Phone System Can Help Your Small Business?

18 Wednesday Apr 2018

Posted by in Ansatel, business phone system, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones

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For any business, whether large, mid-size or small, having a reliable phone system is a pre-requisite. The traditional old phone systems are quite difficult for configuring and scaling up and down as per requirement of the business. On the other hand the ‘Voice Over Internet Protocol (VOIP)’ supports a wide range of call features and technologies and configuring it is not a big deal.

What are the Benefits of the VOIP Phone System?

  • Easy Upkeep, Installation, and Configuration: The IP Panasonic business phones can easily be configured, installed and maintained. Moreover, little technical knowledge is needed for the installation of such a business phone system. The software of the VOIP phone system enables in adding users on a daily basis and that too in an affordable way. For using the ‘VOIP’ phone system, installation of the software or hardware is not required but you have to purchase the Panasonic business phones.
  • Easy Scaling Up and Down: As it is difficult to determine the number of phones you would be requiring for a business initially, you need to invest in a phone system that is scalable. In the case of the ‘traditional’ phone system, you have to determine the number of ‘phone lines’ you would need for your organization accurately for avoiding overspending on many lines. The problem to a great extent is solved by the ‘VOIP phone’ system. With such a phone system, removing and adding lines is so easy.
  • Supports Wide Range of Technologies and Features: There is a host of advantages of upgrading to the ‘hosted VOIP’ phone system. In addition to the basic features of the traditional phones, the ‘VOIP’ phone system offers advanced features such as call hold, call transfer, call hunt, auto phone menus, follow me, conference calling etc. Therefore, by investing in the ‘hosted’ VOIP business phone systems in Vancouver, you would enjoy the basic and advanced call features. Moreover, the ‘hosted’ VOIP phone system even supports ‘IP faxing’. You can send and receive faxes with this phone system with your email account.
  • Affordable: The ‘traditional’ phone systems need expensive repairs, installations as well as upkeep. Whereas, the hosted ‘VOIP’ business phone systems in Surrey help to save in the cost of installation. The calls users make using this system are much cheaper. If your organization demands to make many international calls regularly, the ‘VOIP phone’ system is the best phone system to invest in. It helps in appreciably saving on the phone bills.

For effective installation of the ‘VOIP phone’ system, avail the services of Ansatel Communications Inc. It is a Canada-based esteemed telecommunications services provider that offer first-rate quality services like messaging solutions, wireless capability,  IP networking etc. Invest in our phone systems and you would be happy with your decision. For further inquiries, reach us at (604) 872-6500. We would be glad to help you to best of our ability.

The Benefits of Availing the Cloud-Based Communication Service for a Small Business

08 Thursday Mar 2018

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Cloud computing is reshaping how small-sized organizations do their business. As a result, the cloud-based communication services is becoming a part of all types of organizations from the small, mid-sized to the large. Cloud computing not only lowers cost but it boosts organizational efficiency, helps in better collaboration, increases flexibility and integration. Thus more and more entrepreneurs of start-ups and other small companies are migrating to cloud. Let’s check out how cloud computing can prove to be beneficial for small organizations.

Reduced Cost

One of the main reasons entrepreneurs of small businesses are considering cloud-based communication services is because of increased savings for their business. Migrating to cloud-based business phone system in Vancouver means no expenditure on hardware. This means no expenditure on maintaining and upgrading hardware and other supportive costs. Moreover, there would be decreased IT requirements, power usage and rack space. This means great saving for the business which is absolutely necessary for the startups.

Greater Reliability

As the various components of the cloud-based business phone system in Surrey are not present in a specific location, the providers have a less amount of the service downtime due to the geographical redundancy. You should opt for a cloud-based services provider who offers zero redundancy.

Hosted Service

Most of the ‘cloud PBX’ providers offer hosted services. Such a provider would house all the hardware of the business phone system offsite. With a hosted cloud service, you would only need a working internet connection along with functioning IP phones. This means no dealing with mechanical malfunctions or expenditure on equipment maintenance. No headache of hiring IT staff to keep your system up and running perfectly. All these issues would be dealt with by your service provider offsite. Most of the VOIP cloud-based companies provide proficient customer support team who can answer your queries over phone or email.

For buying cloud-based VOIP or PBX systems, like business phone systems in Surrey, Ansatel communications Inc. is the best brand. We offer a score of services and products for communication such as the Panasonic business phones, PBX or IP VOIP services, voicemail systems etc. The IP VOIP service is a synthesis of PBX functions along with cutting-edge IP technology that enables advanced networking and messaging.

 

Why Should You Consider Choosing a VOIP Phone System for Your Business?

12 Tuesday Dec 2017

Posted by in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver, Panasonic Business Phones, Panasonic Business Phones in Vancouver

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Having a dependable phone system is the key requirement of any business. The proprietary older phone systems are expensive and difficult to scale up and down and configure. Whereas the Voice over Internet Protocol (VOIP) can be easily configured and supports a vast range of technologies and call features.

The Merits Associated with a VOIP Phone System

o   Supports Comprehensive Range of Features and Technologies: The advantage of upgrading to the hosted VOIP phone system is that it supports a wide array of technologies and call features. All the traditional call features are available in the VOIP phone systems such as call transfer, call hold, call hunt, follow me, auto phone menus, conference calling and much more. Thus, by investing in the hosted VOIP business phone system in Surrey, you can enjoy both the advanced features as well as the traditional call features. Even in the modern age of instant communication and email, the necessity for faxes crops up from time to time. The VOIP system supports IP faxing. Without toner and paper, you can receive and send faxes with the email account with your hosted VOIP phone system.

o   Cost-Effective: The traditional phone systems required expensive installations, repairs, and maintenance. On the other hand, the hosted VOIP phone systems save on the installation costs. The calls made by using this phone system are way less expensive. If your business requires making a huge number of international calls on a daily basis the VOIP phone system is the right one to invest in to save considerably on your phone bills.

o   Easy to Maintain, Configure and Install: The IP business phones are easy to maintain, install and configure. People with little technical expertise can install this VOIP phone system. The hosted software of VOIP helps in adding new users easily and in a cost-effective way. To use the VOIP phone system, you do not have to install any hardware or software, but you only have to buy the Panasonic business phones in Surrey.

o   Easily Scales According to Business Requirement: It is difficult to assess how many phones you would be requiring for your organization during the initial stages of starting your business. If you are using traditional phones for your business you need to assess the number of phone lines you would require for your business in order to avoid wasting money in too many lines. All these problems can be solved with a VOIP phone system. With Panasonic business phones in Surrey, you can add and remove phone lines according to your requirement. You do not unnecessarily have to pay for more than required phone lines.

For installing an effective VOIP phone system for your organization, get in touch with the Ansatel Communications Inc. Being a reputed Canada-based telecommunications services provider we offer top-notch quality services such as wireless capability, messaging solutions, IP networking etc. Invest in Panasonic business phones and see the difference. For more queries, call up (604) 872-6500. We are looking forward to helping you.

The Common Mistakes to Avoid While Selecting a VOIP Phone System Vendor

09 Thursday Nov 2017

Posted by in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver, Business Telephones, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones

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Due to the myriad benefits offered by the VOIP services such as cost-savings, ability to connect to multiple offices, enhanced telecommunication of the employees etc. many entrepreneurs are shifting from the traditional business phone system to the Voice over Internet Protocol (VOIP) services. Though there are a host of benefits offered by the VOIP infrastructure, you may be dissatisfied with the VOIP services if you choose the wrong vendor. Thus go through the following tips to avoid making the mistakes for choosing the wrong VOIP service provider.

Not Knowing the Basics of the VOIP Technology

The VOIP business phone system in Surrey is essential, but before deciding on your VOIP service provider acquire some knowledge of the VOIP Technology. You do not have to be an expert of the VOIP Technology but certain basic knowledge would help you in choosing the right service provider. Knowing the basics of the VOIP Technology would help you in avoiding the pitfalls a service provider may hide from you.

Ignoring the Hidden Charges

Many of the services providers try to lure customers with attractive budget packages but do not fall into the trap as the packages may have hidden prices and you would be fooled into paying much more than you have initially decided. Thus before investing in business phone systems in Surrey you should ask for the breakup of the cost from the service provider and know about any hidden charges like fees for support, license, usage etc. Make sure the VOIP service provider includes the long distance as well as the local calls in the unlimited calling package.

Selecting a New Entrant in the VOIP Industry

Be careful while choosing a new VOIP service provider as they may use you as their test subject. An established vendor is always preferable to a new entrant in the field as a reputed vendor is expected to know the trade well and would provide you with a system that runs optimally. Thus research thoroughly before choosing your VOIP service provider and get uninterrupted high-quality service needed for your business to run smoothly.

Not Enquiring About the Bandwidth

When you decide to install a VOIP business phone system, consider the bandwidth for effectively using the VOIP system. If you have to transmit a huge amount of data and voice over the Internet you need to have sufficient bandwidth, or otherwise, you would face problems with the data transmission. Thus it is advised to take the feedback from past clients on a specific service provider you are interested in availing services from.

If you are interested in installing the VOIP system, contact Ansatel Communications Inc. We are a Canada-based communications services provider. We provide top-grade quality communications services of high speed and clarity such as advanced messaging solutions, wireless capability, IP networking etc. Call us up (604) 872-6500 and we would help you at the earliest.

Features to Look For in a Business Phone System to Boost Business Growth

24 Tuesday Oct 2017

Posted by in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver, Business Telephones, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones, Panasonic Business Phones in Vancouver

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Effective communication plays an important role in the growth and development of a business. The success of an organization depends on the positive relationships with the coworkers, partners, and clients. As a result, it is important to invest in a proper business phone system. To buy a phone system for your company you need to look into an array of factors such as follows.

  • Customization:

This is an important consideration while investing in business phone systems in Surrey. Customization of business phones is important like call routing, greetings to meet the requirements of an organization. A VOIP solution helps in changing the greeting through a virtual reception. Whereas, incorporating changes in an on-premise phone system need a lot of execution and planning and all vendors do not offer the possibility of the addition of new branches for small businesses. Thus, VOIP solution proves to be ideal for the small organizations.

  • User-Friendly:

A user-oriented phone system facilitates the ease of communication. Thus, you need to have a phone system that your workforce can easily operate and they do not have to refer to a user manual every now and then.

  • Advanced Features:

The success of your organization depends on a large extent to an effective phone system. Thus make sure your business phone has leading-edge features like call recording,  outlook integration, call queues,  call routing, call-importance and call-text notifications, ‘live employee’ presence and much more.

  • Seamless Communication through Single Device:

Most employees these days are mobile savvy. For all your business-related work, such as managing the sales meetings, attending an industry conference or to help your workers work from their home, you need an effective business phone system that is equipped with the digital voicemail, VOIP, and the call forwarding features.

The cloud-based or VOIP business phone system in Surrey enables routing your phone service through workers computers. To this, you can integrate the desk phone and organization provided mobile phone services for a seamless communication with your employees by means of only one device.

  • Deployment Cost:

Both VOIP systems, as well as landline traditional system, requires data storage or equipment. Both have its share of merits and demerits and you have to consider each before deciding on your phone system.

The on-premise system needs a high upfront cost, that includes employee training, installing system and for maintenance and IT support. Thus, it is ideal for only a large organization with a good support service team. For a small organization, the VOIP system is feasible as it incurs a low upfront cost. The only cost is purchasing IP phones for the workers.

Ansatel Communications Inc. is a Canada-based leading provider of the communications services. We offer top-notch quality Panasonic Business Phones in Surrey as well as integrated data solutions and converged voice and you can choose according to your budget and technology requirement. Contact us at (604) 872-6500for further queries. We are looking forward to helping you promptly.

 

Signs That Your Existing Phone System Needs an Upgrade

24 Thursday Aug 2017

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Phones have been the primary medium of communication since the time of their invention. Even in the workplace phone systems serve as a go-to communication network. Experts say that the average lifespan of a phone system is about 6 to 8 years. After that, it either lags in features or goes out of operation. This outdated system can be detrimental to your business and thus make it suffer. So, the question is how you know that your business phone system is running behind.

Here are the signs to it:

  • Addition Of New Users Becomes A Struggle: A new person gets hired to join the team. It must be quite easy to assign the person his or her own number, isn’t it? However, with old phone systems, it is not that easy. This is because the number of users they can offer service is restricted. It can be quite costly if you try to increase the capacity of the system. In such a case, switching to a phone system which is cloud-based is the best option. The system offers seamless service without any limits.
  • Calls Cannot Get Accessed By Employees Outside The Office Premises: Today business not just gets conducted inside the office but also remotely. For this, you need a phone system which can always keep you in contact with the employees. Communication via messages or giving personal contact numbers of your employees to the customers is not a viable option. Instead, you must look for systems which can seamlessly transfer calls to your employees anywhere. Reputed companies rely on the Panasonic business phones in Surreyfor best results. Do not let go any customer or opportunity owing to an outdated communication system.
  • The Mobile And Landline Connections Are Separate: Are the business mobile phone and landline separate two entities for your business? If yes, it is time you go for unifying the communications. The advantages that the upgrade offers are simultaneous dialing, consolidated voicemail, easy redirects out-of-office, extension dialingfacility from mobile and landline and clear and unified phone bill.
  • All the Available Telephone Lines Are in Use Throughout:As the business expands, the outbound calls increase along with a simultaneous increase of incoming calls. If all the lines are in operation at the same time, you cannot call back your customers immediately. This is an indication that your phone system needs an upgrade. The business can never thrive for long if all the customer calls get diverted to voicemail whenever they try to contact you.
  • Multiple Systems Placed At Varied Locations: As business prospers, multiple offices get set up in different locations. In such a case, the best solution is the IP-PBX business phone system inSurrey. The solution is cost-effective, helps you to serve customers in a better way and also increases productivity.

If you are looking for the upgrading of business phone systems in Vancouver, then a trusted company like Ansatel Communications Inc. can offer you innovative solutions. They personally visit the places of their clients to solve telecommunication problems. They help to converge data and voice solutions asper the budget and specifications of the customers.

Tips to Assess Whether Your Business Phone System Vendor Is Stable or Not

02 Friday Jun 2017

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Hiring a company to handle your business phone system is quite a tricky job. You must choose a provider on whom you can rely on completely with handling your communication needs. Proper research work is essential before you can trust a company. Here are some ways in which you can judge whether the service provider is stable or not.

  • Experience Of The Company: Today you find that tech companies are growing up in large numbers. However, the question is how much you can rely on such newly developed companies. Rather, it is much safer to go for companies who have adequate knowledge in the field and have been serving customers for decades. If you choose young vendors, they may not be able to handle any new disruption that they have never dealt with earlier. Thus, considering the experience and knowledge of the company is an important factor, which determines its selection.
  • The Technology Of The Vendor Must Support The Long-Term Strategies Of Your IT Department: The communication solutions of the vendors can be either hardware-based, cloud-based or virtualized. Each of these options has their own shortcomings and advantages. The technology needs of your company keep changing rapidly. The system that satisfies your requirements now may not be profitable down the lane. Thus, you must hire such a company that can offer you immense flexibility and freedom in terms of communication. This helps in lowering the costs as well and you can easily shift to advanced solutions whenever required. The reputed companies dealing in business phone system in Surrey offer services that support multiple models, which ensure the future stability of the company.
  • Partner Community Must Be Strong: Most of the vendors offering communication services not only sell directly to their customers but also have partners for selling of products. This helps in adding more value to the services and products offered by the vendor company. If the companies do not have a strong and healthy partner community, they cannot fulfill the demands of the customers easily. Thus, hiring a phone system company on whom other companies believe in is always a wise decision.
  • The Patent Portfolio of the Vendor: Innovation is of great importance in the field of communication. In order to find out how innovative the company is, you must look at the records of their patent. The type and number of patents that the company has created over the years is a sign of their innovation. Many companies promise to strive for improvements in their mission statements. However, a check of their patent portfolios reveals the actual truth. 

Ansatel Communications is a leading company that offers Panasonic business phones in Surrey. They help in securing a bright future of communications in your company by prioritizing the long-term IT requirements of the company. They offer round the clock services as per your needs even after the work of installation is completed.

Why is it Necessary for Call Centers to Have a Call Recording Solution?

07 Friday Apr 2017

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Earlier call recording and storage was expensive and complex but with the arrival of call recording software, it records the phone conversations over the Voice Over Internet Protocol (VOIP) or the Public Switched Telephone Network (PSTN) and finally stores it in digital-audio format. The software even has the function of call logging as well. Call centers should all have the call recording software for the myriad benefits offered by it.

The Advantages of the Call Recording Software

Augment Agent Performance
Recording a call can help to improve the performance of the agent of the call centre. All the agents are expected to communicate effectively, politely and clearly with the customers answering patiently all their queries. The best way the management of a call centre can monitor the performance of its employees, is by hearing the recorded calls. On the basis of the recorded calls the managers can give further training to the employees to improve their performance.

Enhance Customer Satisfaction
The recorded calls in business phone system in Surrey help the managers to resolve the customer complaints promptly. For instance, if an agent jots down the wrong information of the credit card of a customer, the manager can listen to the recorded call and correct the wrong information acquired by the agent instead of calling up the customer again. This saves the Company money, time and avoids irritating the customers as well.

Effective Sales Training to the Agents
The information or data collected from recorded calls can be used to offer productive sales training to call-centre agents. For example, if a customer is in happy mood, he will provide information on a lot of things during a conversation between him and the agent. This data or information can be used to boost the sales. Deft and experienced agents know how to push a product to a customer. By playing the calls of the experienced agents, managers can train the juniors. He can also select a bad call to point out the things that agents need to avoid while interacting with the customers.

Performance reviews
Reviewing the performance is of great importance to the employees as well as the company. With the help of the call recordings, the managers can compare the employee performance to the benchmark set by the company. On the basis of the calls the agents can find out their short comings and improve their tone and performance. The supervisors and the managers can also guide them for the same.

Better security
With an effective call-recording system in place, management can monitor the inappropriate calls and find out security problems. This helps to lower the personal calls made by employees.

In addition to the call recording software, new age systems like screen recording also helps to boost the employee performance and customer experience.

Ansatel Communications Inc. is a reputed provider of communications services. It offers superior quality Panasonic business phones as well as Panasonic communication assistant productivity software. It provides top-notch quality business phone systems in Surrey and high-performing VOIP business phone system. Contact their experts for queries by calling at (604) 872-6500.

How to Choose the Best Headset for Your Business Phone System in Surrey?

16 Wednesday Nov 2016

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A successful business depends upon a successful mode of communication. And the best mode of communication has always been through direct talks. So it is absolutely necessary to invest in a good and effective device of communication – VoIP, traditional telephones or the digital mobile phones. Whatever your choice of communication is, you will need a good headset to help you talk through your business deals with ease.

There are certain key factors you need to keep in mind before choosing a headset for your business phone system. Make your best choice on the basis of these factors and you won’t regret your choice of headset.

  • How Will You Use It?
    This is one of the most important factors while selecting a headset. Do you plan to use it as a user in a fixed location like at a desk, or someone constantly on the move inside the office and its premises or someone constantly on the move outside an office premises?
  • How Noisy Is Your Work Environment?
    Background noise can be a real deal breaker. If your business calls take place in a quite environment, your choice of headset should be different from the ones that provide background noise cancellation technology for noisy work environments.
  • How Long Do You Spend On Calls?
    If your business involves calls throughout the day like that of a contact center using business phone system in Surrey, your headset should be more ergonomically built to support long hours of calls without tiring you out.
  • Which Device Will You Connect It To?
    This is a basic criterion while choosing your headset. Different headsets are compatible with different devices. Based on their compatibility and your need, buy a wired or a wireless headset.
  • Binaural or Monaural?

Once you have factored in on all the key requirements of your headset for your business phone system, you are good to go. Headsets come in a variety of shapes, sizes and uses. If your headset is to be used with a PC or a telephone, you may opt for a wired headset because your calls will be at your desk. If you want a headset for your tablet or laptop, both a wired as well as a wireless headset will suffice depending on your mobility. If you plan to use one with your mobile phone, a wireless headset will be best suited for your calls.

Here are some of the best headsets for your business phone system in Surrey:

  • PLANTRONICS CS500 SERIES are good wireless headsets specifically for desk phones.
  • PLANTRONICS CS70N PROFESSIONAL WIRELESS HEADSET SYSTEM provides good noise cancellation technology in a wireless headset.
  • PLANTRONICS CS55 WIRELESS OFFICE HEADSET SYSTEM provides almost 8 long hours of wireless talk time.
  • JABRA GN2100 SERIES is a lightweight binaural headset that is ideal for long hours of calls.

Ask the experts to match the right communication solutions to your business needs.