Tag Archives: Panasonic Business Phones

What Should You Know Before Getting a Business Phone System?

28 Thursday Sep 2017

Posted by in Ansatel, business phone system, Business Phone Systems, business phone systems in Vancouver

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Technological upgrades are taking place as you are reading this sentence. In this fast-moving world, it is important for you to keep your business up to speed with the changes that take place. When it comes to getting a new business phone system or updating the existing one, you must know what you are getting into before investing. The business phone system must be big enough to interconnect your whole business premise and capable of handling the volume of calls that comes in goes out.

Here are the three basic phone systems suitable for a business place. Each of them can get outsourced for handling and switch to a cloud-based host.

  1. Voice Over Internet Protocol

This system is the latest in the telephone industry for businesses. Large businesses that require high-quality, fast and long distance calls opt for this system. The VoIP system allows the caller and receiver to communicate across countries at cheaper rates than the earlier business phones. This enables owners of multinational businesses to connect with employees all over the world.

A business can leave the task of hosting the main system to the service provider and save costs of installation and maintenance.

  1. Private Branch Exchange

It is the best system for those businesses places that employ a large number of employees at one place and has to deal with thousands of clients each day. It allows automatic routing of all incoming calls and this makes communication within large firms easier and faster. It also comes with a UPS that allows the business to function for a long time in the event of a power-cut.

A hosted PBX system frees the business from the job of handling the switch devices. Even when the system is maintained by the connection provider, the business retains all the features that this business phone system has to offer.

  1. Key System Unit

The most basic of all the business phone system is the Key System Unit. It is enough for small businesses where employees work as phone operators. The number of phone lines that it a can incorporate is low so there are fewer connections through this system than the previous ones. However, it is easy to set up and use as it is very similar to a home telephone system.

The variation that a business can opt-in this system is the wireless KSU system. This has the capabilities of the wired line and adds the features of flexibility and portability. However, it is limited in terms of the number of operators who can use it.

As a business owner, you want to keep in touch with your employees and your clients all the time. At Ansatel Communications, we help you to get the best business phone system in Vancouver. Our Panasonic business phones are top-notch and get you online faster tha

How Your Business Can Take Advantage of the Cloud-Based Communication Services?

07 Friday Apr 2017

Posted by in Ansatel, Business Phone Systems, business phone systems in Vancouver

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The cloud-based services have gained immense popularity due to the host of benefits it offers. More businesses are availing the services to cut-down on the IT costs, the convenience of availing services to manage servers and also for disaster recovery.

Reasons to Avail Cloud-Based Services for Your Business

Cost-Effective: By investing in the cloud-based business phone systems in Vancouver, you can add new capabilities to the existing operations, such as auto attendant facilities, video conferencing or other powerful tools. You have the opportunity of a wide selection of the endpoints and automated callbacks at an affordable price. The best part is you can avail all these facilities without investing in the infrastructure. You do not have to manage IT staff and premise-based systems. You can have access to the required capabilities for a software licensing monthly fee.

Deployment Flexibility: The advantage of the cloud-based services is that you just have to pay for the required features. A cloud-based communications system helps to quickly scale down or up according to the business requirements. You just have to purchase the required software licenses. There is no need for you to worry about paying more than required. Especially for the small to mid-size businesses cloud-based services are a great boon. You can add more headcounts or set up a new office when your business is on the upswing or reduce the number of licenses when it is experiencing a downturn.

Increased Productivity: With the cloud-based VoIP business phone system and the collaboration tools, it becomes easier to stay connected with the employees and share information at anytime and anywhere, such as from home, remote location, on road etc. You can launch voice, initiate calls and also arrange for video-conferences, access the corporate directories, share documents and make use of the instant messaging services no matter where you are. This undeniably boosts the productivity level and proves to be beneficial for your business.

Improved Customer Service: With the cloud-based communications services your team can work seamlessly round the clock from anywhere. As a result, you can be more responsive to the needs of your customers. With the help of the intelligent call-routing, you can promptly provide your customers the right agent with the right information. Remote workers can be part of the company queue during the times of the peak call-handling to lower the wait times that inbound callers experience. Thus by responding promptly to the customer queries you can create a good reputation of your Company and make your business prosper appreciably.

The Versatility of Communications: Cloud services enable employees to access unified messaging, phones, apps, chats and much more from any device at all. This also helps in connecting to your employees and to convene a fast conference for resolving certain issues. Your customers can also reach you on a particular office number, no matter where you go and whatever device you are using.

If you are interested in investing in the cloud-based PBX or VoIP systems, such as Panasonic business phones in Vancouver, do not look beyond Ansatel Communication Inc. It offers an array of products and services for communication including Panasonic business phones, voicemail systems, IP VoIP or PBX services, which is an amalgam of PBX functions with new age IP technology, that helps in advanced messaging and networking solutions.

Why is it Necessary for Call Centers to Have a Call Recording Solution?

07 Friday Apr 2017

Posted by in Ansatel, PANASONIC BUSINESS PHONE SYSTEM, Panasonic Business Phones

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Earlier call recording and storage was expensive and complex but with the arrival of call recording software, it records the phone conversations over the Voice Over Internet Protocol (VOIP) or the Public Switched Telephone Network (PSTN) and finally stores it in digital-audio format. The software even has the function of call logging as well. Call centers should all have the call recording software for the myriad benefits offered by it.

The Advantages of the Call Recording Software

Augment Agent Performance
Recording a call can help to improve the performance of the agent of the call centre. All the agents are expected to communicate effectively, politely and clearly with the customers answering patiently all their queries. The best way the management of a call centre can monitor the performance of its employees, is by hearing the recorded calls. On the basis of the recorded calls the managers can give further training to the employees to improve their performance.

Enhance Customer Satisfaction
The recorded calls in business phone system in Surrey help the managers to resolve the customer complaints promptly. For instance, if an agent jots down the wrong information of the credit card of a customer, the manager can listen to the recorded call and correct the wrong information acquired by the agent instead of calling up the customer again. This saves the Company money, time and avoids irritating the customers as well.

Effective Sales Training to the Agents
The information or data collected from recorded calls can be used to offer productive sales training to call-centre agents. For example, if a customer is in happy mood, he will provide information on a lot of things during a conversation between him and the agent. This data or information can be used to boost the sales. Deft and experienced agents know how to push a product to a customer. By playing the calls of the experienced agents, managers can train the juniors. He can also select a bad call to point out the things that agents need to avoid while interacting with the customers.

Performance reviews
Reviewing the performance is of great importance to the employees as well as the company. With the help of the call recordings, the managers can compare the employee performance to the benchmark set by the company. On the basis of the calls the agents can find out their short comings and improve their tone and performance. The supervisors and the managers can also guide them for the same.

Better security
With an effective call-recording system in place, management can monitor the inappropriate calls and find out security problems. This helps to lower the personal calls made by employees.

In addition to the call recording software, new age systems like screen recording also helps to boost the employee performance and customer experience.

Ansatel Communications Inc. is a reputed provider of communications services. It offers superior quality Panasonic business phones as well as Panasonic communication assistant productivity software. It provides top-notch quality business phone systems in Surrey and high-performing VOIP business phone system. Contact their experts for queries by calling at (604) 872-6500.

Ways to Improve Call Quality

05 Thursday Jan 2017

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Low grade call qualities have a negative impact on a business. It frustrates and angers customers and portrays a poor image of a business. VOIP or Voice Over IP phone systems have overcome poor voice quality considerably but all VOIP systems are not equal. The VOIP technology makes use of information packets that travel long routes of IP networks to reassemble at destination.

Common problems associated with VOIP service are choppiness, delay, echo, that can be due to network variables like latency, packet loss, jitter etc. There are ways to deal with these VOIP issues and enhance call quality.

Let’s look at some of the ways to improve call quality.

Lowering the Use of Bandwidth
You can reduce the usage of your bandwidth by buying high contention ratio of internet connection and making certain simple changes in the daily business operations. This can be done by the following ways:

  • Lowering making simultaneous calls.
  • Pausing download when someone has to use the VOIP.
  • Removing unnecessary items from your company’s computers that run as soon as the computers start.
  • Ensuring file transfers and automatic backing up of programs take place at night when nobody is using the computers.
  • Running the regular network, speed tests on each and every computer of your company to enhance the VOIP speed and lower bandwidth usage.
  • Ensuring outbound calls are made from your company during that time of the day when contention ratio is lowest.

Adjusting Quality of Service
It may not be always possible to limit the VOIP calls to the times of usage of low bandwidth especially if your business receives a huge number of the inbound calls. To make sure that adequate bandwidth is available at all times during the day, adjust the quality of the service features of your network to prioritize the VOIP calls over other programs. To do that, instruct the router to prioritize the VOIP traffic by clicking the applications option on its setup application on the computer.

Train the Staff
You have to provide adequate training to your staff. Otherwise, despite having the best software, service and network for your VOIP, you may not gain much out of it. The data and voice staffs should be trained to understand each other’s requirements. Failure to do so would result in conflicting demands and under utilization of the resources.

Invest in a Good Quality Headset
Obsolete and inexpensive headsets are available with poorly insulated cables that can lower the quality of audio clarity significantly. To deal with this problem, invest in the headsets with insulated, short cords and replace headsets when they show decay signs. This is especially useful when employees attend business calls from home and the personal headsets of employees are not adequate for business requirements.

Ansatel Communications Inc. is an eminent communications service provider that offers good quality Panasonic business phones, wireless headsets with the handset lifter and business phone systems in Surrey. We provide superior quality of business phone systems and high performing VOIP systems in Canada. Get in touch with the experts by calling up at (604) 872-6500 for all your queries before investing in a good VOIP system.

Mistakes to Avoid While Buying a Cordless Phone

05 Thursday Jan 2017

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The main reason for choosing a cordless phone is portability. Not just that, it requires very little electricity to charge and assists a cell phone as well. By placing a cell phone near the base of a cordless phone, you can get access to the wireless service and make use of the cordless handset and wireless technology to take and make calls. So, for all the array of benefits associated with cordless phones, it is worth going wireless.

Let’s discuss some essential factors to keep in mind while buying a cordless phone.

  1. Not looking Beyond the Basic Features of Cordless Phone:

Certain features of cordless phones like handset and earpiece volume control handset ringer, last number redial, pager to locate handset, flash button in order to answer,  the call waiting,  low-battery indicator etc. were regarded as exclusive features in the past, but have become standard features at present. There are many other unique features of a cordless phone that you should not overlook.
o   Speaker phone: Cordless phones these days are available with speakerphone permitting users to answer calls without the handset. Using the speaker phones with intercom feature handsets can be used as room monitors. You can keep a check on the volume and clarity of voice for the speaker phone, if that is an important aspect of your regular usage.
o   Multiple handsets: This number of phones base-set supports plays a vital role in cordless phone seelction. Panasonic business phones support a maximum of 12. This can be of great help to an entrepreneur depending on the size of his business.
o   Pager Feature: With multiple handsets, it is easy to lose track and thus a pager feature seems to be handy in such situations. It helps to locate handsets and even warns users when they move out of the range of a base station.

  1. Not Doing Adequate Research of the Company You Are Purchasing It From

Choosing the wrong communications solutions provider, can spell disaster for your business. Thus you should choose the right company for your communication needs. Do adequate research of the company before buying the cordless business phone system. It is a good idea to go through the customer feedback, testimonials and the website thoroughly before buying the cordless phone. First be assured that the company would give you adequate support, whenever required and pay adequate attention to your requirement before suggesting a phone.

  1. Not Purchasing a Scalable Cordless Phone System

While buying business phone systems in Vancouver, it is important to take note of the present as well as the future requirements. While buying a cordless phone system do not overlook the following factors, such as

  • The cordless phone should help you to add new users. With a plug and play system you will be able to add new handsets yourself.
  • The phone system should be able to work as a central platform for a multiple locations as this can help you to avoid installing phone systems in all your offices and save you from shelling out too much of money.

Ansatel is the market leader in communications services providers for business phone systems in Vancouver at a fair price. The experts of this company can brief you on the selection of cordless phone from various manufacturers based on your requirement and budget. Contact Ansatel Communications Inc. at (604) 872-6500 to make an informed choice from the best cordless phones, before buying one for your business.

The Best IP Conference Phones for Small and Medium Businesses in Vancouver

16 Wednesday Nov 2016

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With a wide range of IP Conference Phones, you will no longer have to pay separate internet and phone bills. These business phone systems work over an IP Network, which in layman’s term means the Internet, rather than a traditional telephone line, without compromising on the quality of the calls. So your hefty phone bills will no longer be an issue.

Here are some of the best IP Conference Phones:

  • KX-NT700 IP CONFERENCE PHONE
  • This hybrid phone supports both the traditional telephone network (PSTN) and the more advanced Internet broadband connection (IP network). This helps you to communicate with people over any form of connection supported in your business.
  • It also provides background noise cancellation function to keep your conversations crisp in Hi-Definition sound and without any interference.
  • You can opt to add 2 external microphones for better speech recognition.
  • It supports web conferencing and three-party conferencing, something new in Panasonic Business Phones in Vancouver.
  • You can also record your conversations for almost 67 hours on a 2 GB SD card, which can only be found in Panasonic Business Phones.
  • SOUND STATION 2
  • It provides amazing voice clarity, thanks to the Polycom Acoustic Clarity™ technology.
  • The microphone has a wide pick up range of 10 feet, which can be extended by adding extra microchips.
  • The large LCD screen provides information on the calls done.
  • You can connect it to a mobile phone or a computer to make calls.
  • It can be set up like a traditional telephone, and supports usual phone functions like call mute, hold, redial and transfer.
  • Calls are not interfered by other mobile or wireless connections, something to look forward to in business phone systems in Vancouver.
  • SOUND STATION 2W
    • This is the wireless version of the SOUND STATION 2, with the same functions.
    • It has a built-in rechargeable lithium-ion battery to manage a wire-free conversation up to a range of 150 feet from the base dock.
    • It provides almost 24 hours of talk time on a single charge.
    • The most important feature is the provision of security through voice encryption.
  • VOICE STATION 500
    • It can be connected to PCs and mobile phones via Bluetooth, with the option of wired connections where Bluetooth is not available.
    • It has a clear 360 degree aural range of about 7 feet.
    • It provides a clear interference-free conversation with the help of its Polycom Acoustic Clarity™ technology.
    • Due to its compact design, it can be a snug fit on any desk in your office.
  • SOUNDPOINT PRO – TWO LINE
    • Of all the phones mentioned here, this one resembles a traditional phone the most.
    • It supports calls via handset, headset and conference and can be switched to any of these modes without a hitch.
    • It provides 360 degree room coverage through two microphones which support Acoustic Clarity Technology.
    • For first timer users of business phone systems in Vancouver, this is the easiest to use.

Contact Ansatel Communications Inc. for all your communication solution requirements in Canada. The company offers a wide range headsets, business phones as well as converged data and voice solutions at an affordable price.

Benefits of Hosted PBX Business Phone System

22 Thursday Sep 2016

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Hosted PBX Business Phone system uses internet to set up a telephone communication system within the office, and between different branch offices of the same company/business. The days of dependence on telephone service provider are over.

The benefits of a PBX business phone system are:

  1. Professional Corporate Communication Services – Business phone systems in Vancouver give an impression of high-end communication network within the organization. When a client, consumer or client calls a hosted phone, an automated answer greets her/him followed by queries regarding the nature of the call. Now some people might find this annoying, however, it is better than trying endlessly on a given number without any proper response.Since the Panasonic Business phones provide extension numbers for different handsets and offices, if a client is aware of the department extension number, they can directly route their call there.This coordinated calling system is considered a big business practice. However, the good news is that the small and mid-sized businesses can also install and use business phone systems in Vancouver for almost half-the-price they spend on regular telephone connections.
  2. Easy Virtual Expansion – Panasonic business phones in Vancouver that work through Voice over Internet Protocol (VoIP) allow you to host cloud based PBX system. This is a boon for offices with multiple branches because cloud based systems make inter-office calling totally inexpensive. The company can use the same software application to set up a business phone system in different offices, allowing the employees to communication and collaborate over long distances at highly reduced prices.
  3. All in One Integrated Communication – Business phone systems score over the traditional line-to-line telephones in many ways. These hosted PBX systems provide the entire suite of communication technologies to the employees and clients, such as calling, short message service (SMS), fax, e-mail, conference calls, caller identification, voice to text/email conversion, customized no-response messages, etc. No extra expenses for any of these services.
  4. Compatible With Different Phone Models – A lot of electronic companies manufactures PBX phone systems because there is a steady demand for it from small, medium, and large organizations, including hospitals, hotels, academic institutions, airports, etc. One can either source the phone from the IP service provider or order Panasonic business phones that are compatible with the business needs. The business phone systems come in different specifications, and a company can place bulk order according to its needs and budgetary requirements.

To be able to reap the complete benefits of hosted PBX business phone systems, companies must pay attention to the selection of right IP service provider, and the business phone model. Opt for the service provider that provides the best, and most dedicated troubleshooting services because one cannot imagine out of service communication channel. For reliable and most optimum business phone systems in Vancouver for your organization, get in touch with the consultants at Ansatel Communications Inc.

Top 8 Benefits of Having a Virtual Phone System for Small Businesses

13 Saturday Aug 2016

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If you run a small business, there are several factors to consider when having a business phone system. These may range from cost considerations and choosing the right business communication number to more complex requirements like having special features such as diverting numbers, voicemail, future proofing the phone system, etc.

The latest trend in business phone systems in Vancouver is VoIP or Voice over Internet Protocol. Despite that VoIP phone system is relatively new to many businesses; 10 years from now, most small businesses would have switched over to this cutting-edge business communication system, offering a wide range of benefits as discussed herewith.

What is VoIP?

VoIP or Voice over Internet Protocol is internet-based virtual phone system that leverages latest technologies to place the call via internet rather than conventional phone lines. Thus, it provides a very affordable option of business communication when compared to traditional business phone system, which require expensive hardware setup and phone line installation at your office site.

Benefits of Virtual Phone System for Small Businesses

Virtual phone systems like Panasonic business phones bring a handful of benefits for small businesses and startups as discussed here:

  1. Cost Saving

Since startups and small businesses have poor working capital, cost savings is the primary reason why they switch to virtual phone system rather than traditional business phones. Thanks to technology advancement and the beauty of online calling, VoIP can reduce monthly phone costs by up to 70%. Call charges are usually much lower than traditional carriers. Your business telephone number is hosted in the cloud and thus, it eliminates costly line rentals every month. Furthermore, VoIP phone systems do not require hardware installation and there is virtually no setup fee.

  1. Get Enterprise-Level Business Phone Features with VoIP

Just a few years back, small business owners with a small budget couldn’t imagine enjoying enterprise-level business phone features. But thanks to modern business phone systems in Vancouver, they can now have professional features like call forwarding, custom IVR menu, call recording, conference calls, voicemail, call screening, call logging, hold music, conference calls, and much more. This allows small business owners to render their customers a sophisticated and rich business communication experience.

  1. Improved Productivity on the Go

VoIP phone system can work anywhere, and not just at your office desk. So, wherever your employees are, important business calls can be routed instantly to their mobile phone or app wherever internet connectivity is available. Faxes and voicemails are also be forwarded as PDF or MP3 attachments to email accounts. Thus, even when you are on the move, work and communication continues.

  1. Reach Out to More Customers

Key VoIP features and low-cost internet calling allow small businesses to reach out to a broader customer base nationally and internationally.

  1. Fast Setup and Low Maintenance

Unlike traditional business phones, VoIP system does not require hardware installation and is quick to setup. Low maintenance is another advantage that makes it an ideal choice for small businesses today.

Ansatel Communications Inc. brings a wide array of virtual phone systems like Panasonic business phones with enterprise-level features and cost advantage for businesses of any size.